| Pre-Sales
Questions/FAQ |
| Q. |
Will
you place ads on my site? |
| A: |
We reserved the right
to place one of our ads on your site for 6 months.
For our promotional purpose. |
| Q. |
Do you allow sites
to advertise for money, on their web site? |
| A: |
Yes, we allow sites to
have commercial advertisements. |
| Q. |
What forms of
payment do you accept? |
| A: |
All MAJOR
CC and PAYPAL.
All online CC transaction are done in 128-bit secure server by 2checkout.com.
Charges for the purchase will appear on your statement under
name 2Checkout.com |
| Q. |
Are your server's
Unix, or NT? |
| A: |
Our servers are Linux
Red Hat 7.3. and Red Hat 9.0. |
| Q. |
Do you allow adult
sites? |
| A: |
Yes, we allow adult sites. |
| Q. |
Is tax included
with my monthly or yearly plan? |
| A: |
Yes, tax is included within
the price. |
| Q. |
What control panel
do you use and do you have a demo? |
| A: |
The control panel we use
is called Cpanel. A demo of Cpanel can be found
here Login with the username demo, and the password
demo. |
| Q. |
Can I pay monthly? |
| A: |
Yes, you may pay monthly. |
| Q. |
Can I host friends? |
| A: |
Yes, you may host your
friends. |
| Q. |
How long does
it take to setup my account? |
| A: |
Your account will be setup
within 24-48 hrs of ordering. |
| Q. |
Are there any
hidden costs, or setup fees? |
| A: |
No hidden cost, setup
fee will be charge for advance or custom orders. |
| Q. |
Do you offer telnet
or shell access? |
| A: |
No due to security reason's
we do not offer telnet or shell access.You are
still able to unzip files on the server using
our file manager as well as the ability to setup
cron jobs. |
| Q. |
Can I password
protect directories? |
| A: |
Yes you can password protect
directory's within CPanel. |
| Control
Panel |
| Q. |
Do you have a
manual for our control panel? |
| A: |
Go to http://www.cpanel.net/docs/cp/index.html |
| Q. |
Where do I go
to login to my control panel? |
| A: |
You go to http://www.mpwebhost.com/cpanel |
| Q. |
How do I make
sub-domains? |
| A: |
To make a sub-domain login
to your control panel and click "domain management"
inside of domain management you will see a place
to manage and add sub-domains. |
| FTP |
| Q. |
Where can I download
a free FTP? |
| A: |
We recommend downloading
WS FTP from here. |
| Q. |
It's not letting
me upload my files what's wrong? |
| A: |
Make sure you are uploading
to the right web directory which is the public_html
folder. |
| Q. |
Why doesn't my
ftp password change when I change my Cpanel password? |
| A: |
Please allow 24 hours
for your FTP password to sync with your Cpanel
password. |
| Paths |
| Q. |
What is the path
to my users files? |
| A: |
The path is /home/username/public_html |
| Q. |
What is the local
path to perl? |
| A: |
The path to perl is /usr/bin/perl |
| Q. |
What is the path
to curl? |
| A: |
The path to curl is /usr/bin/curl |
| Q. |
What is the path
to ImageMagick? |
| A: |
The path to ImageMagick
is /usr/bin/ |
| Q. |
What is the path
to convert for ImageMagick? |
| A: |
The path to convert is
/usr/bin/ |
| Q. |
What is the path
to sendmail? |
| A: |
The path to sendmail is
/usr/sbin/sendmail |
| E-mail |
| Q. |
How do I create
email accounts? |
| A: |
To create an email account
login to your control panel and click add/remove
email account's. |
| Q. |
What do I put
for both incoming and outgoing mail server? |
| A: |
For both incoming and
outgoing mail server put mail.yourdomain.com |
| Q. |
Where do I go
to check my emails using my browser? |
| A: |
yourdomain.com/webmail/ |
| Q. |
How can I setup
webmail to go directly to horde, neomail or squirrel
mail? |
| A: |
Login to the one you prefer
to use after doing so copy the entire url from
your address bar. You will not login to your cpanel
and create a subdomain to go to the address you
just copied. |
| CGI/ASP/PHP/MySql/JSP |
| Q. |
None of my cgi
scripts are working on the server. How do I get
them to work? |
| A: |
Make sure that they are
chmoded to 755. |
| Q. |
How do I create
databases and manage them? |
| A: |
Login to your cpanel and
click MySQL Databases. After your database is
created you can manage it from phpmyadmin. This
can be found at the very bottom of the MySQL page. |
| Software
Versions |
| Q. |
What version of
php are you using? |
| A: |
We are using version 4.3.3
and 4.3.4 |
| Q. |
What version of
perl are you using? |
| A: |
We are using version 5.6.1. |
| Q. |
What version of
MySQL are you using? |
| A: |
We are using version 4.0.15 |
| Q. |
What version of
cpanel are you using? |
| A: |
Our servers automatically
stay up to date with the most recent stable Cpanel
version. |
| Billing |
| Q. |
How do I get the
30 day money back? |
| A: |
Simply email us your username,
password, and why you wish to cancel within thirty
days, and we process your refund in less then
24 hours. |
| Q. |
How do I make
a payment? |
| A: |
All online payments are
recurring. Your payment will automatically be
deducted. |
| Q. |
How do I stop
billing? |
| A: |
If you wish to close your
account simply email us your username, password,
and why you wish to cancel. You must also include
"I give you permission to delete my website
and all of it's content." |
| SSL |
| Q. |
What is the difference
between shared ssl and private ssl? |
| A: |
A shared ssl displays
as https//ip/~yourusername/ A private ssl would
display as https://www.yourdomain.com in the address
bar. |
| Q. |
How do I purchase
a private ssl from you and what type is it? |
| A: |
Please email to do so. |
| Q. |
Whats the path
to the free shared ssl? |
| A: |
We need to activate the
shared ssl on each site manually that will require
it. |
| Q. |
I'm going to purchase
my own ssl what do I need to know? |
| A: |
Our servers are Apache
+ Mod SSL, If you require assistance from us to
install it there will be a $55.00 installation
fee. + private dedicated ip address for your SSL
secure web site cost you $15 per month. |
| Q. |
How do I transfer
a ssl? |
| A: |
Every place that sells
ssl's has a different transfer procedure. You
will need to ask the supplier you purchased it
from. |
| Subdomains |
| Q. |
READ THIS BEFORE
SETTING UP A SUBDOMAIN! |
| A: |
To create a sub domain
cpanel asks for the name you wish to use. MAKE
SURE the subdomain name you give it doesn't have
a folder already named that name. If it does the
sub will not work. Example... I want to create
the subdomain test.mpwebhost.com so my sub name
is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename
it to something different before I create the
subdomain with the test name from cpanel. |
| Q. |
What is a subdomain? |
| A: |
www.domain.com is a domain
name. A subdomain is anything that replaces the
www in a domain name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain. |
| Addon
Domains |
| Q. |
What is an addon
domain? |
| A: |
An addon domain is a fully
functional domain that will work out of a folder
in your main sites ftp. |
| Q. |
READ THIS BEFORE
SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if
your dns hasn't proprograted to the server already.
So after you change the sites dns you are trying
to add you will need to wait 24-48 hours before
attempting to create your addon domain.
|
| A: |
There are three fields
cpanel asks for when creating an addon domain.
1. "New Domain Name:"
You will put in the newdomain.com do not put
www in the name!
2. "Username/directory/subdomain
Name:" This will be the folder cpanel creates
in your main accounts ftp. MAKE SURE that the
name you give it doesn't already have a folder.
Example... If you want to give it the username
chris. You cannot have a folder in your account
named chris already. If you do and still try
creating the username for the addon domain to
be chris you will mess a lot of things up!!!
3. "Password:"
fill in any password you want here. |
| Q. |
Help I added an
addon domain why did it say subdomain added?!!? |
| A: |
It creates it as a subdomain
by creating the folder within your main sites
ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when
in fact it is an addon domain. |
| FOR
MORE QUESTION DROP US A LINE IN OUR FORUM |